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How eliteking Protects Your Personal Data

At eliteking, we collect only the data we need to run your account securely and process your transactions — whether you deposit via Touch 'n Go, GrabPay, Boost…

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What This Policy Covers and Why It Applies

eliteking Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy applies to every interaction you have with eliteking — account registration, deposits through Touch 'n Go or GrabPay, withdrawals via FPX or Boost, and any support requests you submit. We operate this platform for Malaysian residents where local law permits access, and our

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data practices reflect the obligations that apply in those jurisdictions. We do not sell, rent, or trade your personal data to third parties for their own marketing purposes. Data shared with payment processors such as Touch 'n Go, GrabPay, Boost, and FPX is limited strictly to
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what those processors need to complete your transaction. We retain account data only as long as your account remains active or as required by applicable Malaysian regulations. If you close your account, we will outline the retention period that still applies under local legal obligations.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI KAMI

Reach Our Privacy Team Directly

If you want to access, correct, or request deletion of your personal data, our privacy team is ready to assist.

E-mel Privasi Send your data access or deletion request to our dedicated privacy address. We acknowledge every e-mel within 24 hours and aim to resolve the matter fully within five business days.

Live Chat Our live-chat agents can raise a privacy ticket on your behalf in real time. Available around the clock, chat is the fastest path to getting your data query logged and assigned to the correct team.

Borang Dalam Akaun Log in to your eliteking account and use the in-account privacy request form. Submitting through the form automatically links your request to your account record, which speeds up our verification process.

AMALAN PERLINDUNGAN DATA

Browse How We Handle Your Account Data

We have built specific controls around every stage of your data lifecycle — from the moment you open an account to the point where data is permanently deleted.

Pengumpulan Data Minimum

We collect only the data necessary to verify your identity, process transactions through Touch 'n Go, GrabPay, Boost, or FPX, and provide account support. No additional profiling data is gathered without your explicit agreement.

Enkripsi Penyimpanan

All personal data stored on our servers is encrypted at rest using industry-standard AES-256 protocols. Payment credentials for GrabPay and FPX are tokenised and never stored in plain text on our infrastructure.

Dasar Kuki

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can manage cookie preferences through your browser settings at any time without affecting your ability to access your account.

Keselamatan Akaun

Your account is protected by two-factor authentication and automatic session expiry after a period of inactivity. Login anomalies trigger an immediate security alert sent to your registered e-mel address.

Tempoh Penyimpanan Data

Active account data is retained for as long as your account is open. Upon account closure, we keep only the data required by Malaysian financial and regulatory obligations, typically up to seven years for transaction records.

Permintaan Perubahan Data

You have the right to access a copy of your personal data, request corrections to inaccurate records, and ask us to delete data we no longer need. Submit any of these requests through live chat, e-mel, or the in-account form.

Your Privacy Questions, Answered Clearly

The questions below address the most common concerns Malaysian account holders raise about how their data is managed. If your question is not covered here, reach out to our privacy team directly through live chat or e-mel and we will provide a written response.

We collect your name, contact details, date of birth, and the payment method you use — such as Touch 'n Go, GrabPay, Boost, or FPX. Identity verification documents may also be requested to comply with Malaysian financial regulations.

We share data only with payment processors needed to complete your transactions and with regulatory bodies when required by Malaysian law. We do not sell or trade your personal data with advertisers or unrelated third parties under any circumstances.

Log in to your account and use the in-account privacy request form, or contact us via live chat or e-mel. We will compile and send a copy of your data within five business days of verifying your identity.

Yes. Submit a deletion request through any of our support channels. We will remove your data from active systems promptly, while retaining only the records Malaysian law requires us to keep, such as transaction histories for up to seven years.

We use session cookies for login continuity and anonymous analytics cookies to measure page performance. Non-essential cookies are not placed without your consent, and you can withdraw that consent at any time via your browser settings.

Payment credentials passed through Touch 'n Go, GrabPay, Boost, and FPX are tokenised by the respective payment provider and never stored in readable form on our servers. Transactions are processed over encrypted connections at all times.

After closure, we delete data that is no longer needed within 30 days. Transaction records and identity verification documents are retained for up to seven years as required under applicable Malaysian financial regulations, then permanently deleted.

How eliteking Protects Your Personal Data

Reach Our Privacy Team Directly

Browse How We Handle Your Account Data

Pengumpulan Data Minimum

Enkripsi Penyimpanan

Dasar Kuki

Keselamatan Akaun

Tempoh Penyimpanan Data

Permintaan Perubahan Data

Your Privacy Questions, Answered Clearly

01 What personal data does eliteking collect when I open an account?

02 Does eliteking share my data with third parties?

03 How can I request a copy of the data eliteking holds on me?

04 Can I ask eliteking to delete my personal data?

05 How does eliteking handle cookies on the website?

06 Is my payment data safe when I use Touch 'n Go or FPX?

07 How long does eliteking keep my data after I close my account?

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